Frequently Asked Questions

Everything you need to know about shopping with My Violet

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a follow-up email containing a tracking number so you can monitor its progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing through Klarna and Afterpay.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes. Once an order has reached the shipping floor, it cannot be modified.

Are your products ethically sourced?

At My Violet, we prioritize quality and responsibility. We work closely with our global suppliers to ensure all products meet our strict standards for fair labor practices and environmental sustainability.